Terms of service

General Terms and Conditions

  • Scope of application
    For all deliveries from Vanlife Germany e. V. (hereinafter referred to as Vanlife Germany) to consumers, these General Terms and Conditions apply.
    A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
  • Contract partner
    The purchase contract is concluded with Vanlife Germany e. V., Landgrafenstraße 56, 31840 Hessisch Oldendorf, Board of Directors: Daniel Duroshola
  • Conclusion of contract
    • The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.
    • By clicking the [Buy/order with costs] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.
  • Right of withdrawal
    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
    • If you, as a consumer, make use of your right of withdrawal according to Section 4.1, you have to bear the regular costs of the return.
    • In addition, the regulations that are reproduced in detail in the following

      Revocation instructions¹

      Revocation right

      You have the right to cancel within fourteen days without giving reasons.

      The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, is in possession of the goods have taken or has taken.

      In order to exercise your right of withdrawal, you must inform us [Vanlife Germany e. V., Landgrafenstr. 56, 31840 Hessisch Oldendorf, vorstand@vanlife-germany.de)] by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. You can electronically fill out and submit the model revocation form or any other clear statement on our website (insert Internet address). If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a cancellation.

      To meet the cancellation deadline, it is sufficient that You send the message about the exercise of the right of cancellation before the cancellation period has expired.

      Consequences of the cancellation

      If you cancel this contract, we have you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

      You have to return the goods to us immediately and in any event not later than fourteen days from the day on which you informed us of the cancellation of this contract or to (here may be the name and insert the address of the person authorized by you to accept the goods) to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.

      You carry the direct costs of returning the goods.

      You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods is attributable to them.

      - End of cancellation policy -

      (¹ This cancellation policy does not apply to the separate delivery of goods.)
  • Prices and shipping costs
    • The prices stated on the product pages include statutory VAT and other price components.
    • In addition to the stated prices, we charge a flat rate of EUR 6.90 per order for delivery within Germany. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.
    • If paying by cash on delivery, an additional fee of 2 euros will be charged, which the deliverer will charge on site. There are no other taxes or costs.
  • Delivery
    • Delivery is only within Germany with DHL.
    • The delivery time is up to 3 days. We indicate any deviating delivery times on the respective product page.
  • Payment
    • Payment can be made either in advance, Paypal, credit card or cash on delivery.
    • If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
  • Retention of title
    • The goods remain our property until full payment has been made.
  • Dispute Resolution
    • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are committed to resolving disputes with consumers to participate in a dispute resolution procedure before a Consumer arbitration board ready or obliged according to XXX (statement of the legal norm or the contractual agreement). The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To settle the disputes mentioned, we will participate in a dispute settlement procedure before this body.

      Alternative:
      The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.
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